Terms & Conditions
Please read our Terms and Condition carefully before ordering goods or booking a class/service on our website. All transactions are bound by these Terms and Conditions. You may want to print or save these Terms and Conditions for future reference.
Classes/Events
Please check the dates carefully prior to booking. Once an order is placed it cannot be refunded.
If for any reason you are unable to attend please contact us and we will try to find someone to take your place. Golden Rose Sewing School is not contractually obliged to find a replacement but we can try to find someone as a gesture of good will. If this is not possible feel free to send a substitute. If you book a class for several days duration please make sure you can attend all days. Once made, a booking cannot be transferred to an alternative date.
All classes must be paid for in full either prior to the event or on the day of the event. If you have paid a deposit this is non-refundable.
Payment for the deposit can be made on the website. Payments for the remaining balance can be paid by bank transfer or by card at the school. We do not store or have access to your bank details. This is securely processed by Wix payments and Sumup.
In the unlikely event that a class is cancelled, we will attempt to give as much warning as possible. We will email you and phone you if you have provided us with a telephone number. We will refund your booking fee or transfer you to another class of the same value, space permitting. Unfortunately, we cannot accept responsibility for wasted travel cost.
Refunds for Goods
Any goods purchased from the website can be returned to Golden Rose Sewing School within 14 working days of receiving the goods. You have the right under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to change your mind you may return the item(s) to us at your own cost. You will be refunded for the cost of the item only. All postage costs are non-refundable. You will be refunded upon receipt of the item to us. It’s advised you send the goods back to us using a trackable service to ensure the goods reach us. Goods must be returned in a saleable condition, with all original packaging. Face Covers – due to the nature of the product, face covers are non returnable unless the item is faulty.
If you receive an item which is faulty or damaged please contact us as soon as possible. We will refund or replace the item within 30 working days. If you would like to return goods please email goldenrosesewing@outlook.com
Golden Rose Sewing School reserves the right to amend these Terms and Conditions.